Privacy Policy

Effective Date: 3/21/2025

Lost Soul Clothing Co. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase.

This policy applies to www.lostsoulclothing.com and any related services offered by Lost Soul Clothing Co., a trademark of Eden Collective LLC.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Create an account
  • Place an order
  • Sign up for our newsletter
  • Submit a contact form
  • Opt in to receive marketing via email or SMS

Information collected includes:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via WooPayments/Stripe)
  • Order history
2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Communicate marketing offers, promotions, and newsletter content (via email and SMS)
  • Improve website performance and user experience
  • Analyze site traffic and marketing effectiveness
3. Payment Processing

All payment transactions are processed securely through WooPayments in partnership with Stripe. We do not store full credit card details on our servers. Stripe’s privacy policy can be found here.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember user preferences and login sessions
  • Track website usage and user behavior (via Google Analytics)
  • Serve personalized ads (via Facebook Pixel)

You can manage cookie preferences through your browser settings.

5. Marketing Communications

With your consent, we may send you marketing emails or SMS messages. You can opt out at any time by:

  • Clicking “Unsubscribe” at the bottom of any marketing email
  • Replying “STOP” to any SMS message (number to be provided)
  • Contacting us at support@lostsoulclothing.com

Marketing is managed through third-party platforms such as Constant Contact or HubSpot.

6. Sharing Your Information

We do not sell your personal information.

We may share limited data with trusted third parties for purposes including:

  • Shipping providers (to deliver your orders)
  • Analytics tools (e.g., Google Analytics)
  • Advertising platforms (e.g., Meta/Facebook)

All third parties are required to handle your data in accordance with relevant privacy laws.

7. Your Privacy Rights

If you’re a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to request what personal data we collect and how it’s used
  • The right to request deletion of your personal information
  • The right to opt out of the sale (we do not sell data)

You can request data deletion or access by emailing us at support@lostsoulclothing.com.

8. Data Security

We take your privacy seriously. Your personal data is protected using:

  • SSL encryption during data transmission
  • Encrypted storage of sensitive information
  • Secure third-party processing for payments
9. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of our website after changes means you accept the revised policy.

11. Contact Us

If you have any questions or requests related to this Privacy Policy, please contact:

Lost Soul Clothing Co.
Email: support@lostsoulclothing.com
Operating under Eden Collective LLC